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"As a busy legal practice, we recognise that communication with our clients is key and having a manageable telephone system is key. Due to call volumes, we outsourced our receptionist services at a premium cost. During the various covid lockdowns, our call volume tripled to 1200 calls a day which ultimately meant that the basic service they provided was cost-prohibitive and not suitable for our needs.
We met Damian from Connect Comms in July 2020 and he suggested various ways in which we could improve our telephone system with the ultimate aim of dispensing with the outsourced services. Damian set to work and installed a whole new telephone system and gave training to our staff on the system, app and call monitoring system.
Throughout our journey with Connect Comms, Damian has been fantastic. He is responsive but has constantly looked at our system with a view to making things better for us and our clients and I would not hesitate to recommend him and Connect Comms."
ALEXANDER GRACE LAW