Interested in working for Connect Comms? We are currently accepting applications for the positions shown below.
Customer Service Role - Full Time
We are a rapidly expanding Telecommunications Company, based in Bury and Belfast, Northern Ireland. We currently employ 18 staff and specialise in Cloud-based Communication Solutions. We are a family business that has been operating for seven years. Treating customers fairly is at the heart of everything we do, and our Company aim is to provide efficient, accessible, and responsible telecom services.
We are looking for a committed individual with a passion for Customer Service to join our lively team.
The role of the Customer Service Advisor is primarily about managing client communications to
provide a high quality of customer service. Between handling enquires via incoming calls, general
administrative tasks, updating customer accounts and dealing with correspondence, the Advisor is
on the front line of client communication. A professional understanding of what makes first-class
customer service is important, as is flexibility, multi-tasking, and problem-solving skills.
Our working hours are 8.30 am to 5.00 pm Monday to Friday and 9.00 am to 5.30 pm on a weekly rotating basis.
THE MAIN TASKS ARE:
Providing a focused and friendly service to all customers and prospects when providing support and assisting with queries, taking messages where appropriate
Handling a range of enquiries from customers by telephone and email
Processing incoming and outgoing mail
Maintaining secure, efficient, and accurate filing systems on our CRM and Microsoft
Scanning incoming documentation and actioning or distributing appropriately
Updating the computer system with diary events to trigger calls to customers and then producing documents/correspondence as required
Maintaining an acceptable level of product knowledge by keeping up to date with product developments
• A commitment to providing good customer service
• Excellent telephone manner
• Strong written and oral communication skills
• Attention to detail
• Professional and responsible
• Focused and self-motivated
• Patient and tactful
• Enthusiastic team player
• Keen to learn new skills
• Strong IT skills
• The ability to enter information, produce documentation, and supply information quickly and accurately
• Good numeric skills and capable of multi-tasking
• Looking to progress and build a career within a successful expanding organisation
• Minimum of 4 GCSE’s at Grade C and above, to include English and Maths
Salary dependent on experience
We offer 28 days holiday a year inclusive of the Public Bank Holidays
Company Pension Scheme
Professional working environment
Company days out
Please apply in the first instance to by sending a current CV and covering letter.
Closing date for applications is the 25th September 2020 @5pm
Successful applicants will be notified for an interview by Wednesday 30th September 2020
WHAT PEOPLE SAY
We have found them to be courteous, efficient and extremely helpful. It is good to be able to lift the telephone and speak to someone who knows all about your account.
The service I received from Connect Comms was excellent, from my first encounter with the staff. Very well informed, all questions answered,
The aftercare and customer service thereafter has been brilliant - easy to contact, no call centres, and super fast responses. Definitely recommended.