Customer Service Role - Full Time

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The Company

We are a rapidly expanding Telecommunications Company, based in Bury and Belfast, Northern Ireland. We currently employ 18 staff and specialise in Cloud-based Communication Solutions. We are a family business that has been operating for seven years. Treating customers fairly is at the heart of everything we do, and our Company aim is to provide efficient, accessible, and responsible telecom services.

We are looking for a committed individual with a passion for Customer Service to join our lively team. 

The Role

The role of the Customer Service Advisor is primarily about managing client communications to
provide a high quality of customer service. Between handling enquires via incoming calls, general
administrative tasks, updating customer accounts and dealing with correspondence, the Advisor is
on the front line of client communication. A professional understanding of what makes first-class
customer service is important, as is flexibility, multi-tasking, and problem-solving skills.
Our working hours are 8.30 am to 5.00 pm Monday to Friday and 9.00 am to 5.30 pm on a weekly rotating basis.

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THE MAIN TASKS ARE:

    Providing a focused and friendly service to all customers and prospects when providing support and assisting with queries,            taking messages where appropriate
    Handling a range of enquiries from customers by telephone and email
    Processing incoming and outgoing mail
    Maintaining secure, efficient, and accurate filing systems on our CRM and Microsoft 
    Scanning incoming documentation and actioning or distributing appropriately
    Updating the computer system with diary events to trigger calls to customers and then producing documents/correspondence as required
    Maintaining an acceptable level of product knowledge by keeping up to date with product developments

THE PERSON

•    A commitment to providing good customer service
•    Excellent telephone manner
•    Strong written and oral communication skills
•    Attention to detail
•    Professional and responsible
•    Focused and self-motivated
•    Patient and tactful
•    Enthusiastic team player
•    Keen to learn new skills
•    Strong IT skills
•    The ability to enter information, produce documentation, and supply information quickly and accurately
•    Good numeric skills and capable of multi-tasking
•    Looking to progress and build a career within a successful expanding organisation
•    Minimum of 4 GCSE’s at Grade C and above, to include English and Maths

The Rewards

    Salary dependent on experience 
    We offer 28 days holiday a year inclusive of the Public Bank Holidays
    Company Pension Scheme
    Professional working environment
    Company days out
    Bonus opportunities

Please apply in the first instance to by sending a current CV and covering letter.

Closing date for applications is the 25th September 2020 @5pm

Successful applicants will be notified for an interview by Wednesday 30th September 2020